Legal Information

PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: January 31, 2025 | Effective Date: January 31, 2025

1. Information We Collect

We collect information you provide directly to us when you use our furniture buying services. This includes:

Contact Information: Name, phone number, email address, and physical address

Furniture Details: Descriptions, photos, condition, and location of items

Transaction Information: Purchase agreements, payment details, and pickup schedules

Communication Records: Call logs, messages, and correspondence history

Automatic Data Collection

We may automatically collect device information, IP addresses, and website usage data through cookies and similar technologies to improve our services.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: Process furniture evaluations, arrange pickups, and complete transactions

Communication: Respond to inquiries, provide quotes, and send service updates

Legal Compliance: Maintain records for business and legal requirements

Service Improvement: Analyze usage patterns to enhance our services

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. Information Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Encryption: All sensitive data is encrypted during transmission and storage

Access Controls: Limited access to personal data on a need-to-know basis

Regular Audits: Periodic security assessments and system updates

Staff Training: Regular privacy and security training for all employees

Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable data protection laws.

4. Information Sharing

We may share your information only in the following limited circumstances:

Service Providers: Third-party companies that help us deliver services (e.g., payment processors, logistics)

Legal Requirements: When required by law, regulation, or legal process

Business Protection: To protect our rights, property, or safety, or that of our users

With Consent: Any other sharing will be with your explicit consent

All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we authorize.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal requirements)

Restriction: Request limitation of how we use your information

Portability: Request transfer of your data to another service provider

Response Time

We will respond to your privacy requests within 30 days. For complex requests, we may need up to 60 days and will inform you of any delays.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website performance.

Essential Cookies: Required for website functionality and cannot be disabled

Analytics Cookies: Help us understand how visitors use our website

Functional Cookies: Remember your preferences and improve user experience

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Transaction Records: Maintained for 7 years for tax and legal compliance

Contact Information: Retained while you use our services or as legally required

Marketing Data: Deleted immediately upon unsubscribe request

8. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Phone

+971 52 539 4821

privacy@furniturebuyer.ae

For urgent privacy concerns, please call our privacy hotline during business hours (9 AM - 6 PM, Sunday to Thursday).

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website

Sending email notifications to registered users

Providing 30 days' notice for significant changes

Your continued use of our services after the effective date constitutes acceptance of the updated privacy policy.

Questions About Privacy?

We're committed to transparency and protecting your privacy. If you have any questions about how we handle your information, don't hesitate to contact us.

Call Privacy Hotline